Acceptance and Commitment Therapy for Pharmacy Staff

ACT-informed ways to manage stress, self-criticism, and psychological flexibility in high street pharmacy practice

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Video: ACT Essentials

Two hands forming a rectangular frame against sky

This short video presents core ACT ideas in plain language. While you watch, notice which parts apply to everyday pharmacy situations such as a rising queue, a difficult conversation, a dispensary backlog, or the self-critical thoughts after a near miss.

What is Acceptance and Commitment Therapy (ACT Therapy Explained)

Video: 8m 35s · Creator: The ACT Therapist. YouTube Standard Licence.

This video features clinical psychologist Dr Jessica Borshok introducing Acceptance and Commitment Therapy, abbreviated ACT and pronounced as one word. She explains that ACT is not simply CBT plus mindfulness or compassion, but an evidence-based third-wave cognitive behavioural therapy and broader framework for understanding human experience.

Dr Borshok describes ACT as a transdiagnostic approach grounded in functional contextualism: the focus is on what works in a particular context and whether a pattern is helping someone move toward the life they want. She contrasts short-term avoidance of discomfort with longer-term movement toward values, using everyday examples such as procrastination to show how avoiding pain can add more suffering.

ACT is presented as a way to contact the full range of experience, notice patterns, reduce reactivity to painful thoughts and feelings, and take meaningful action. Its central aim is to increase psychological flexibility, which involves being present, observing experience, clarifying values, and taking steps toward what matters.

The video introduces six core ACT processes: acceptance, cognitive defusion, present-moment awareness, self as context, values, and committed action. Dr Borshok says movement in any of these areas can increase psychological flexibility and help people build a meaningful life even when life is not pain-free.

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ACT aims to increase psychological flexibility. Practically, this means noticing pressure, thoughts, and feelings clearly without being pulled off course by them.

 
You do not need a long mindfulness session or a perfect mood to use ACT. In a pharmacy setting, even a 10-second pause that helps you refocus on the next safe action can be valuable.

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