Bullying and Harassment for Residential Care Staff (Level 2)

Respectful team culture, speaking up, and safer response to harmful behaviour in care settings

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Protected-characteristic harassment, victimisation, and abuse of power

Scrabble tiles spelling BIAS on wooden blocks

Across the UK, discriminatory abuse, hostile environments, retaliation, and misuse of power must be taken seriously. In Great Britain, unlawful harassment can relate to protected characteristics such as age, disability, gender reassignment, race, religion or belief, sex, and sexual orientation. Northern Ireland uses a different legal framework, but the practical issues of harassment, victimisation, and appropriate organisational response remain relevant there too.

What this can look like in practice

  • Racist jokes, mimicry, or mockery of accent or nationality
  • Repeated comments about age, menopause, pregnancy, disability, or mental health
  • Mocking religion, cultural practice, sexuality, or gender identity
  • Punishing someone after they complain: isolating them, changing shifts unfairly, or labelling them difficult
  • Using seniority to silence people: for example around probation, references, or immigration-related anxiety

Acas also notes that bullying can travel upward. Managers may be undermined by groups of staff, including organised refusal to cooperate. Abuse of power and humiliation are unacceptable in any direction.

Scenario

A support worker raises concern that a senior has made repeated comments about her race and then stops offering her extra shifts after she speaks up. The senior says this is simply because she is "not a good fit."

What risks should the service recognise here?

 

When bullying relates to race, disability, sex, religion, sexuality, age, or other protected characteristics, the risk extends beyond poor culture. It may also be unlawful harassment or victimisation.

Ask Dr. Aiden


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