Equality, Diversity and Inclusion for Residential Care Staff (Level 2)

Inclusive, respectful, person-led care and team culture in adult social care

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Sex, gender, sexuality, and privacy in care

Accessible bathroom with shower and toilet

People in care continue to have sexual lives, gender identities, privacy needs, and relationships. Age, disability, or dementia should not be used to dismiss these aspects or to excuse disrespectful language about intimate life.

Dignity in care: privacy

Video: 6m 37s · Creator: Social Care Institute for Excellence (SCIE). YouTube Standard Licence.

This SCIE video describes privacy as a core part of dignity in care. It identifies the main areas to protect: personal information, bedrooms, bathrooms, post, phone calls, relationships and a person's control over access to their space and belongings.

The examples show routine situations. People have the right to open their own mail, decide who receives personal information, ask for help with phone calls only when they want it, and use the bathroom with as much privacy as safety allows. Relatives do not automatically have a right to information; disclosure should reflect the person's wishes and a clear need to know.

The video also covers intimate relationships and private rooms. Bedrooms should be treated as a resident's own space: knock and wait for permission before entering. Living in a shared service does not remove an adult's right to privacy or a private life.

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Important principles in practice

  • Do not assume heterosexuality: same-sex relationships, previous partners, and chosen family may matter deeply.
  • Use the person's chosen form of address where possible: avoid causing unnecessary embarrassment in public situations.
  • Protect privacy: give extra care during personal tasks such as continence care, bathing, dressing, and when discussing relationships.
  • Keep questions relevant: only ask about personal or bodily matters when there is a clear care reason.
  • Challenge mocking or intrusive behaviour: address it whether it comes from staff, residents, or visitors.

Inclusion applies to staff as well as residents. Staff can face exclusion because of pregnancy, menopause, gender transition, sexuality, or assumptions about who should do particular tasks.

Scenario

A resident's niece tells staff not to mention the resident's long-term female partner because "that lifestyle is upsetting for some people in the home." A care worker privately agrees and removes a framed photo from the bedside table during cleaning.

What is wrong with this?

 

Sex, gender, sexuality, and privacy must be handled with discretion, respect and relevance. Residential care should not make people less visible, less safe, or less themselves.

Ask Dr. Aiden


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