Exam Pass Notes

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These notes summarise the key points for SPF I1.4. Communicating with the Public for Dental Nurses.

• The primary target is I 1.4: Communicate effectively and sensitively by spoken, written and electronic means with the public.
• The course sits in the GDC Safe Practitioner Framework domain of Interpersonal Skills, sub domain Effective Communication.
• Linked behaviour I(B)1: Communicate with care, compassion, empathy and respect in all professional interactions with patients, their representatives, the public and colleagues.
• Dental nurses should communicate with care, compassion, empathy and respect in patient, public and team interactions.
• Communication must be clear, confidential and accessible. Stay within your professional scope and ensure appropriate handover when required.
• Effective team working depends on role clarity, mutual respect, constructive feedback, understood delegation limits and safe routes for raising concerns.
• Use factual, plain language. Pause to check understanding, clarify as needed, ask questions, hand over responsibility appropriately, record interactions, give feedback and escalate or refer when necessary.
• Communications with the public and on social media can affect confidentiality, public trust and professional standards and should be managed accordingly.