Exam Pass Notes

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These notes summarise the key points for SPF I1.7. Professional Discussions and Transactions for Dental Nurses.

• The primary target is I 1.7: Communicate appropriately and effectively in professional discussions and transactions.
• The course sits in the GDC Safe Practitioner Framework domain of Interpersonal Skills, sub domain Effective Communication.
• Linked behaviour I(B)1: Communicate with care, compassion, empathy and respect in all professional interactions with patients, their representatives, the public and colleagues.
• Linked behaviour I(B)3: Demonstrate effective team working.
• Dental nurses should communicate with care, compassion, empathy and respect in patient, public and team interactions.
• Communication must be clear, confidential, accessible, within professional scope and handed over accurately when required.
• Effective team working depends on clear roles, mutual respect, constructive feedback, understood delegation limits and safe routes for raising concerns.
• Use factual language: pause to check understanding, ask for clarification, hand over responsibilities, record interactions, provide feedback, refer or escalate where appropriate.
• Communications on public and social media can affect confidentiality, public trust and professional standards and should be managed accordingly.