Welcome

This course is for dental nurses seeking targeted CPD for the GDC Safe Practitioner Framework Interpersonal Skills outcome I 2.4: Explain the contribution that team members and effective team working makes to the delivery of safe and effective high-quality care, including the benefits of working in culturally diverse teams.

SPF fit: This course supports the GDC Safe Practitioner Framework domain of Interpersonal Skills, sub-domain Teamwork and Wellbeing of Others. It focuses on learning outcome I 2.4 and maps to behaviours I(B)3: Demonstrate effective team working; I(B)4: Contribute to your team in providing dental care for patients; I(B)5: Take a patient-centred approach to working with the dental and wider healthcare team.

The Interpersonal Skills domain expects dental nurses to communicate with emotional awareness, care, compassion, empathy and respect, and to work effectively within teams while supporting colleagues' wellbeing.

Why This Course Matters

• It is targeted: the course concentrates on a single SPF Interpersonal Skills learning outcome rather than general communication topics.
• It is dental-nurse specific: examples relate to chairside care, reception cover, handover, records, patient questions, interpreter needs, feedback, scope and team working.
• It keeps scope clear: dental nurses will learn to observe, support, explain within their role, record, question, hand over and escalate without making decisions beyond their competence.
• It supports professionalism: I2.4 is treated as practical knowledge for safe communication, maintaining patient dignity and contributing to effective teamwork.

A Simple Learner Spine

• Explain how effective teamwork supports safe and high-quality care.
• Describe the contribution of different team members.
• Recognise how culturally diverse teams improve patient care.
• Use communication and respect to support team wellbeing.
• Escalate team-working problems that affect safety or dignity.