Reading List

Selected guidance and routes for complaints relevant to SPF P 1.11 in dental nursing practice.

• GDC - Complaint handling
  GDC guidance and resources on complaints handling in dentistry.
• GDC Principle 5 - Have a clear and effective complaints procedure
  Standards for complaint procedures, responses and patient information.
• GDC - Standards for the Dental Team
  Core standards on patient interests, communication, complaints, teamwork and professionalism.
• GDC - Scope of Practice
  Guidance on role boundaries, competence and the dental nurse role.
• GDC - Safe Practitioner Framework: Dental Nurse PDF
  The dental nurse framework containing Professionalism learning outcome P 1.11.
• Dental Complaints Service
  Support for resolving complaints about private dental care in the UK.
• NHS England - Statement on dental complaints
  Information on complaint routes in England.
• CQC Regulation 16 - Receiving and acting on complaints
  Provider regulation on complaints systems in England.
• CQC Dental mythbuster 34 - Complaints management
  Practical guidance on complaints management for dental practices in England.
• Parliamentary and Health Service Ombudsman
  Details of the Ombudsman route for unresolved NHS complaints in England.
• NHS Wales complaints and concerns
  Guidance on Putting Things Right for NHS care and treatment in Wales.
• NHS inform Scotland - Receiving NHS dental treatment in Scotland
  Information on local resolution, health boards, PASS, SPSO and GDC routes in Scotland.
• HSC Northern Ireland - Dental complaints
  Information on complaints about Health Service dental treatment in Northern Ireland.