Reading List

A concise selection of official guidance and practical resources on candour, complaints and communication relevant to SPF P 1.7.

• GDC - Being open and honest with patients when something goes wrong
  The GDC page explaining the professional duty of candour for dental professionals.
• GDC - Professional duty of candour PDF
  GDC guidance on informing patients, apologising, providing remedy and conducting reviews.
• GDC Principle 5 - Have a clear and effective complaints procedure
  Standards and guidance on complaint procedures, apology and practical responses.
• GDC Principle 8 - Raise concerns if patients are at risk
  Guidance on patient safety, speaking up and acting promptly where patients or colleagues may be at risk.
• GDC - Complaint handling
  GDC resources and patient-facing principles for handling complaints.
• GDC - Principles of good feedback and complaints handling for dental patients
  A short resource covering empathy, clarity, fairness and learning from complaints.
• CQC Regulation 20 - Duty of candour
  England statutory duty of candour guidance for regulated providers, including apology and notifiable safety incidents.
• CQC Regulation 16 - Receiving and acting on complaints
  England provider regulation on complaints systems and responding to complaints.
• Scottish Government - Duty of Candour
  Overview of Scotland's organisational duty of candour procedure for health and social care services.
• SDCEP Practice Support Manual - Duty of candour procedure
  Dental practice guidance on the Scottish duty of candour procedure.
• Welsh Government - NHS Duty of Candour information leaflet
  Patient-facing information on Wales' NHS duty of candour.
• Department of Health Northern Ireland - Being Open Framework
  Framework supporting openness, honesty and transparency in Health and Social Care Northern Ireland.
• GDC - Safe Practitioner Framework: Dental Nurse PDF
  The dental nurse framework that includes Professionalism learning outcome P 1.7.