Reading List

A concise reading list to support and extend learning from Supporting Anxious Patients for GP Receptionists and Care Navigators.

These sources cover anxiety, urgent mental health routes, GP access, accessible communication and care navigation.

1. Anxiety and Urgent Mental Health

• NHS - Get help with anxiety, fear or panic
  NHS patient information on anxiety, fear and panic, useful background for recognising common presentations.
  https://www.nhs.uk/mental-health/feelings-symptoms-behaviours/feelings-and-symptoms/anxiety-fear-panic/

• NHS - Anxiety and panic attacks
  Information on symptoms of anxiety and panic attacks and where people can seek help.
  https://www.nhs.uk/mental-health/conditions/anxiety/

• NICE - Generalised anxiety disorder and panic disorder in adults
  NICE guidance on management of anxiety and panic disorder in adults. Useful clinical context without turning reception roles into diagnostic or therapeutic work.
  https://www.nice.org.uk/guidance/cg113/chapter/Recommendations

• NHS - Where to get urgent help for mental health
  Practical guidance on services and options when someone needs immediate mental health support.
  https://www.nhs.uk/nhs-services/mental-health-services/where-to-get-urgent-help-for-mental-health/

2. GP Access and Care Navigation

• NHS England - You and your general practice
  Patient-facing guidance on contacting GP practices, information commonly requested by reception, and what happens after contact.
  https://www.england.nhs.uk/long-read/you-and-your-general-practice-english/

• NHS England - How to improve care navigation in general practice
  Guidance on care navigation processes, staff training and communication approaches to support safe signposting.
  https://www.england.nhs.uk/long-read/how-to-improve-care-navigation-in-general-practice-2/

3. Accessibility and Four-Nations Context

• NHS England - Accessible Information Standard
  Explains duties on communication support for disabled people and those with sensory loss.
  https://www.england.nhs.uk/accessible-information-standard/

• NHS England - Interpreting and translation in primary care
  Guidance and resources on arranging interpreting and translation in primary care settings.
  https://www.england.nhs.uk/interpreting/

• NHS Inform Scotland - General practice services
  Scottish NHS information on GP services, the role of reception teams and confidentiality.
  https://www.nhsinform.scot/care-support-and-rights/nhs-services/doctors/general-practice-services/