Courses
50 courses found.
GP Reception ▾
All staff ▾
Active Signposting for GP Receptionists and Care Navigators
60 minutes
Helping patients reach the right service safely
Angry or Distressed Patients for GP Receptionists and Care Navigators
60 minutes
Practical first-contact communication for anger, distress, limits, safety, escalation and records
Appointment Requests for GP Receptionists and Care Navigators
45 minutes
Safe handling of same-day, routine and urgent requests
Autism and Neurodiversity Awareness for GP Receptionists and Care Navigators
45 minutes
Clear, predictable and accessible first contact for neurodivergent patients
Caldicott Principles and Patient Information for GP Receptionists and Care Navigators
45 minutes
Practical information-sharing judgement for GP reception and admin teams
Care Navigation Boundaries for GP Receptionists and Care Navigators
60 minutes
Safe routing, role boundaries, escalation and clinician review in general practice
Care Navigation for GP Receptionists and Care Navigators
60 minutes
Safe access, signposting, escalation and patient trust
Chest Pain, Breathing Problems and Collapse: Reception Awareness
60 minutes
Frontline awareness for recognising emergency symptoms and escalating without delay
Children, Babies and Pregnancy: When Reception Staff Should Escalate
60 minutes
First-contact awareness for paediatric, baby, pregnancy and postnatal red flags in general practice
Complaints Handling for GP Receptionists and Care Navigators
60 minutes
Frontline complaint awareness, first response, immediate safety needs, records, routes and learning
Confidentiality and Data Protection for GP Receptionists and Care Navigators
60 minutes
Safe first-contact use of patient information across desk, phone and digital routes
Confidentiality at the Front Desk and on the Telephone
45 minutes
Practical privacy, identity checks and safe disclosure in GP first-contact work