Autism and Neurodiversity Awareness for GP Receptionists and Care Navigators

Clear, predictable and accessible first contact for neurodivergent patients

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Welcome

Three healthcare workers speaking with a patient

GP receptionists, care navigators, call handlers and frontline admin staff can make first contact clearer, more predictable and more accessible for autistic and neurodivergent patients.

This course focuses on adapting communication and access so patients can use services safely. It does not cover diagnosing autism or making assumptions about a person's abilities.

Core neuroinclusive access focus

  • Autism, neurodiversity and first-contact access.
  • Communication differences, sensory needs and predictable processes.
  • Reasonable adjustments for appointments, calls and digital routes.
  • Distress, consent, carers, safeguarding and records.

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Course Snapshot

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  • Length: 45 minutes CPD (0.75 CE Credits)
  • Appropriate for: gp receptionist, care navigator, call handler, practice receptionist, front desk administrator, practice manager, patient services coordinator, healthcare administrator
  • 100% Online
  • Assessment requirements

    To receive a CPD certificate you must view all course pages while logged in, then take a MCQ assessment.

    • 10 questions, pass mark 80%.
    • You have unlimited attempts.
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