Welcome

GP receptionists, care navigators, call handlers and frontline admin staff handle confidential patient information as part of everyday access work, often in busy areas and under time pressure.

The Caldicott Principles guide appropriate use and sharing of that information. For reception and admin teams they translate into practical habits: check why information is needed, share only what is strictly necessary, ensure it goes to the right person, and respect the patient's expectations about privacy.

Course focus

• How the Caldicott Principles apply in general practice.
• Applying minimum necessary and need-to-know in reception tasks.
• When sharing information supports care and when to seek clarification.
• Managing uncertainty, records and messages, and reducing avoidable confidentiality risks.

Local information governance routes

UK-wide framing