This Dorset and Wiltshire Fire and Rescue Service video describes the process after a 999 call for the fire service. Crew Manager Sarah Knell explains that the call first goes to a BT operator, then to Fire Control, which asks for the incident address and what is happening.

The video emphasises that location is the most important detail because crews can be mobilised while other information is still being gathered. Useful details include postcode, road name or What3Words, how many people are involved, where the fire is, whether anyone is affected, any chemicals or hazards, and the best access point.

It also explains why clear, brief answers help during a stressful call. Fire Control may stay on the line, give advice such as closing doors or getting low, and pass updates to crews by radio. Callers may be asked to stay well back, stand somewhere visible and guide the arriving crew if it is safe to do so.

This Australian Fire Protection video demonstrates using a fire extinguisher with the PASS method. Before PASS it shows placing the extinguisher on a secure surface, holding it by the neck and breaking the tamper seal.

The PASS steps are shown in sequence: pull the pin, aim the nozzle or hose at the fire, squeeze the handles and sweep the extinguisher backwards and forwards. A live-fire demonstration repeats the same sequence.

The video advises keeping enough distance so the extinguisher does not blow burning material back or spread it. After the fire appears out, take two steps back and reassess. If the fire is extinguished, move to a safe area.