Handling Third-Party Requests for Patient Information for GP Receptionists and Care Navigators

Safe responses to relatives, carers, organisations and other information requesters

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Exam Pass Notes

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Core Rule

  • Being involved in a patient's care does not automatically give someone the right to receive their information.
  • Distinguish between accepting information from a third party and disclosing information to them.
  • Before sharing, confirm identity, consent, legal authority and the exact scope of the request.
  • If you are unsure, escalate the request rather than guessing or making assumptions.

Common Third-Party Requests

  • Relatives and carers may offer safety or contextual information that should be recorded, but this does not equal permission to view all records.
  • Proxy access should match the permissions recorded on the patient record and should not be extended beyond those limits.
  • Requests from employers, schools, police, solicitors and insurers usually require formal documentation or a specific legal route.
  • Parents and guardians do not automatically have full access to young people's sensitive information; follow age, consent and safeguarding guidance.

Safe Disclosure Habits

  • Share only the minimum information necessary and only where you are authorised to do so.
  • Do not casually confirm patient attendance, registration status or test results without proper authority.
  • Watch for signs of coercion, domestic abuse or other safeguarding risks and follow local escalation procedures.
  • Use your practice's processes for legal requests, police enquiries, subject access requests and safeguarding concerns.

Records

  • Log who asked, what they requested and which checks of identity, consent or authority you made.
  • Record precisely what was disclosed, refused, redirected or escalated.
  • Stick to factual language in notes; avoid labels or judgemental terms.
  • If a concern remains, make clear who is responsible for next steps and ensure ownership is recorded.

Ask Dr. Aiden


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