Reading List

A curated Reading List to support and extend learning from Limited English Communication for GP Receptionists and Care Navigators.

These sources cover interpreting, translation, equality, accessible communication, migrant health and GP access. Follow your local interpreting contract and practice procedures alongside the national sources below.

1. Interpreting and Translation

• NHS England - Interpreting and translation in primary care
  NHS England resources on interpreting and translation services in primary care, with guidance on why language support affects access, quality and safety.
  https://www.england.nhs.uk/interpreting/

• NHS England - Improvement framework: community language translation and interpreting services
  Framework for consistent, high-quality community language translation and interpreting services for people with limited English proficiency.
  https://www.england.nhs.uk/long-read/improvement-framework-community-language-translation-and-interpreting-services/

• GOV.UK - Language interpreting and translation: migrant health guide
  Migrant health guidance on use of interpreters and on avoiding inappropriate reliance on family members.
  https://www.gov.uk/guidance/language-interpretation-migrant-health-guide

2. Accessibility and Equality

• NHS England - Accessible Information Standard
  Explains duties to provide communication support for disabled people and those with sensory loss, and distinguishes spoken-language interpreting from disability-related support.
  https://www.england.nhs.uk/accessible-information-standard/

• NHS England - Accessible Information Standard implementation guidance
  Detailed guidance on identifying, recording, flagging, sharing and meeting communication needs.
  https://www.england.nhs.uk/long-read/accessible-information-standard-implementation-guidance/

• GOV.UK - Equality Act 2010 guidance
  Government guidance on the Equality Act 2010 and duties relevant to fair access and reasonable adjustments.
  https://www.gov.uk/equality-act-2010-guidance

3. GP Access

• NHS England - You and your general practice
  Patient-facing guidance on contacting GP practices and getting extra help such as interpretation.
  https://www.england.nhs.uk/long-read/you-and-your-general-practice-english/

• NHS England - How to improve care navigation in general practice
  Care navigation guidance covering patient communication, access routes and equality considerations.
  https://www.england.nhs.uk/long-read/how-to-improve-care-navigation-in-general-practice-2/

Use these sources to check local interpreting arrangements, improve booking processes, support accessible communication, and reduce avoidable barriers for patients who need language support.