Exam Pass Notes

Download (Word)

These notes summarise key points for SPF I1.2. Non-Verbal Communication, Listening and Barriers for Dental Nurses.

• The primary target is I 1.2: Describe the importance of non-verbal communication, including listening skills, and the barriers to effective communication.
• The course sits in the GDC Safe Practitioner Framework domain of Interpersonal Skills, sub domain Effective Communication.
• Linked behaviour I(B)1: Communicate with care, compassion, empathy and respect in all professional interactions with patients, their representatives, the public and colleagues.
• Dental nurses should communicate with care, compassion, empathy and respect in patient, public and team interactions.
• Communication must be clear, confidential, accessible, within scope and properly handed over when needed.
• Effective team working depends on role clarity, mutual respect, constructive feedback, clear delegation limits and safe routes for raising concerns.
• Use factual language: pause to check understanding, clarify, ask relevant questions, hand over information, record accurately, provide feedback, refer or escalate where appropriate.
• Public and social media posts can breach confidentiality, undermine public trust and fall short of professional standards.