Exam Pass Notes

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These notes summarise the key points for SPF I1.3. Sensitive Patient Communication in Complex Situations for Dental Nurses.

• The primary target is I 1.3: Communicate effectively and sensitively, tailoring to context, by spoken, written and/or electronic means with all patients, including patients whose first language is not English (using representatives or interpreters where necessary), in relation to patients with anxious or challenging behaviour or special considerations such as emotional trauma, difficult circumstances such as breaking bad news, or discussing issues such as alcohol consumption, smoking, or diet.
• The course sits in the GDC Safe Practitioner Framework domain of Interpersonal Skills, sub domain Effective Communication.
• Linked behaviour I(B)1: Communicate with care, compassion, empathy and respect in all professional interactions with patients, their representatives, the public and colleagues.
• Dental nurses should communicate with care, compassion, empathy and respect in patient, public and team interactions.
• Communication must be clear, confidential and accessible; stay within your scope of practice and ensure safe handover when required.
• Team working depends on clear roles, mutual respect, constructive feedback, understood delegation limits and agreed routes for raising concerns.
• Use factual language: pause, clarify, ask questions, hand over appropriately, record interactions, give feedback, and refer or escalate when needed.
• Public and social media posts still affect confidentiality, public trust and professional standards.