Exam Pass Notes

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These notes summarise the key points for SPF I1.5. Communication with Colleagues Across Dental and Healthcare Teams for Dental Nurses.

• The primary target is I 1.5: Communicate effectively by spoken, written and electronic means with colleagues from dental and other healthcare professions in relation to the direct care of individual patients, oral health promotion, and raising concerns when problems arise, including where patients cause distress to staff.
• The course sits in the GDC Safe Practitioner Framework domain of Interpersonal Skills, sub domain Effective Communication.
• Linked behaviour I(B)1: Communicate with care, compassion, empathy and respect in all professional interactions with patients, their representatives, the public and colleagues.
• Linked behaviour I(B)3: Demonstrate effective team working.
• Linked behaviour I(B)5: Take a patient-centred approach to working with the dental and wider healthcare team.
• Dental nurses should communicate with care, compassion, empathy and respect in patient, public and team interactions.
• Communication must be clear, confidential, accessible, within professional scope and properly handed over when required.
• Team working depends on role clarity, mutual respect, appropriate feedback, clear delegation limits and safe routes for raising concerns.
• Use factual language: pause to check understanding, clarify points, ask questions, hand over information, record actions, provide feedback, refer or escalate as needed.
• Public and social media posts can affect confidentiality, public trust and professional standards and must be managed accordingly.