Raising Problems and Concerns

Raising Problems and Concerns supports I 1.5. For dental nurses this means reporting issues clearly, using factual, patient-centred language when something may affect care.

Communication in dental nursing contributes directly to patient safety. It underpins consent, dignity, reassurance, accurate records, handover, prevention and appropriate escalation.

These situations often arise in routine moments: a patient who looks unsure, a receptionist asking for direction, a dentist working quickly, a trainee needing feedback, a message on a digital system, a handover, or a colleague reluctant to raise a concern. Interpersonal skill is responding with care, clarity and professional judgement.

Practical markers

• Notice: what the patient, colleague, situation or system is communicating.
• Choose: a communication method, team route or escalation step that fits the context.
• Respect: role boundaries, confidentiality, dignity, cultural needs and emotional impact.
• Check: understanding, responsibility, handover and whether the next person has the information they need.
• Follow up: through records, feedback, supervision, team discussion or concern-raising where needed.

Useful wording is straightforward: "Can I check how the patient would prefer us to explain this before we continue?" It is calm, professional and gives the team a clear reason to pause, clarify or escalate.

SPF behaviour links

Spoken, written and electronic communication with dental and wider healthcare colleagues helps dental nurses protect patient dignity, team trust and safe care.