Welcome

This course is for dental nurses who need targeted CPD for the GDC Safe Practitioner Framework Interpersonal Skills outcome I 1.8: Give feedback effectively to other members of the team.

SPF fit: This course supports the GDC Safe Practitioner Framework domain of Interpersonal Skills, sub domain Effective Communication. It focuses on learning outcome I 1.8 and maps to behaviours I(B)1: Communicate with care, compassion, empathy and respect in all professional interactions with patients, their representatives, the public and colleagues; I(B)3: Demonstrate effective team working; I(B)4: Contribute to your team in providing dental care for patients.

The Interpersonal Skills domain expects dental nurses to communicate with emotional awareness, care, compassion, empathy and respect, and to contribute to effective team working and the wellbeing of others.

Why This Course Matters

• It is targeted: the course addresses a single SPF Interpersonal Skills outcome rather than general communication topics.
• It is dental-nurse specific: examples are drawn from chairside care, reception cover, handover, records, patient questions, interpreter needs, feedback, scope and team working.
• It keeps scope clear: dental nurses will learn how to observe, support, explain within their role, record, question, hand over and escalate without making decisions beyond their competence.
• It supports professionalism: I1.8 is presented as practical guidance for safe communication, maintaining patient dignity and improving teamwork.

A Simple Learner Spine

• Explain how effective feedback supports safety and staff learning.
• Give feedback that is specific, respectful and focused on behaviour.
• Choose appropriate timing, setting and route for feedback.
• Use feedback to support trainees, colleagues and team improvement.
• Escalate when feedback identifies a safety or conduct concern.