Reading List

A curated Reading List to support and extend learning from Third-Party Callers for GP Receptionists and Care Navigators.

These sources provide guidance on third-party and proxy access, carers, consent, confidentiality and advocacy.

1. Proxy Access and Online Services

• NHS - Accessing GP services for someone else, with proxy access
  Patient-facing NHS information on proxy access and helping someone manage GP services.
  https://www.nhs.uk/nhs-services/gps/gp-services-for-someone-else-proxy-access/

• NHS App help - Managing health services for others
  Explains linked profiles and proxy access in the NHS App for parents, family members and carers.
  https://www.nhs.uk/nhs-app/nhs-app-help-and-support/linked-profiles-in-the-nhs-app/

• NHS England Digital - Manage health services for others in the NHS App
  Guidance for GP practices on proxy access permissions and what proxy users can and cannot do.
  https://digital.nhs.uk/services/nhs-app/nhs-app-features/manage-health-services-for-others-in-the-nhs-app-proxy-access

2. Consent, Confidentiality and Advocacy

• NHS - Consent to treatment
  NHS overview of consent, including voluntary and informed consent and capacity.
  https://www.nhs.uk/conditions/consent-to-treatment/

• National Data Guardian - The Caldicott Principles
  Principles for confidential patient information, minimum necessary use and appropriate sharing for care.
  https://www.gov.uk/government/publications/the-caldicott-principles

• NHS - Someone to speak up for you: advocate
  NHS information on advocacy and how advocates can help people understand information and express wishes.
  https://www.nhs.uk/conditions/social-care-and-support-guide/help-from-social-services-and-charities/someone-to-speak-up-for-you-advocate/

3. Carers and Four-Nations Context

• NHS - Carer assessments
  NHS information about carer assessments and support for unpaid carers.
  https://www.nhs.uk/conditions/social-care-and-support-guide/support-and-benefits-for-carers/carer-assessments/

• NHS Inform Scotland - General practice services
  Scottish NHS information on GP practice services, reception teams and confidentiality.
  https://www.nhsinform.scot/care-support-and-rights/nhs-services/doctors/general-practice-services/

• Northern Ireland nidirect - Assessments for carers
  Northern Ireland public guidance on carers' assessments and support routes.
  https://www.nidirect.gov.uk/articles/assessments-carers

Use these sources when developing or reviewing local protocols for third-party contact, proxy access, consent checks, advocacy and safe information sharing.