This Frimley Health and Care Integrated Care System video shows that general practice teams include roles beyond doctors and nurses. A receptionist explains how asking focused questions helps direct patients to the right clinician or local service.

The video introduces other team roles. A social prescriber describes help with non-clinical issues such as activity groups, form support and attending community services. A physiotherapist explains that people with bone, muscle or joint problems may be booked directly with physiotherapy instead of always seeing a GP.

A paramedic describes visiting people at home when they are too unwell or unable to attend the practice. The film also covers mental health support and closes with the message that answering receptionist questions helps patients reach the appropriate care because several members of the practice team can provide support.