Key Points

Please take a moment to review these points, reflect on their significance and consider how they apply to your own experiences.

Tick to confirm (optional):

• Assessment must include both clinical suitability and whether the pharmacy environment can safely and acceptably deliver the service.
• Ask the patient what adjustments would help (quieter time, longer appointment, written prep, stepwise explanation, or a supporter present).
• If the environment is unsuitable, pause, adapt the plan, or arrange an alternative provider or setting rather than proceeding for convenience.
• Keep the patient the focus when supporters are present; address them directly and use simple, paced communication.
• Document agreed adjustments and who will support tasks after discharge or follow‑up.
• Collaborative care respects patient preferences while using carers’ knowledge of routines and likely problems.