Reading List

A curated reading list to support safe management of aggression and violence in GP reception areas.

1. Violence Prevention

• NHS England - Violence prevention and reduction standard
  Guidance on preventing and reducing violence and abuse against staff.
  https://www.england.nhs.uk/long-read/violence-prevention-and-reduction-standard/

• HSE - Violence at work
  HSE guidance on work-related violence and employer responsibilities.
  https://www.hse.gov.uk/violence/

2. Access and Communication

• NHS England - You and your general practice
  Patient-facing information on practice access and how patients can contact their GP.
  https://www.england.nhs.uk/long-read/you-and-your-general-practice-english/

• NHS England - How to improve care navigation in general practice
  Practical guidance on care navigation, including safe communication and access processes.
  https://www.england.nhs.uk/long-read/how-to-improve-care-navigation-in-general-practice-2/

3. Staff Support and Safety

• HSE - Stress and mental health at work
  Guidance on managing work-related stress and supporting staff mental health.
  https://www.hse.gov.uk/stress/

• HSE - Lone working
  Advice on risks and controls when staff work without close or direct supervision.
  https://www.hse.gov.uk/lone-working/