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GOC Standard 13: Respect, Fairness, and Non-Discrimination in Optical Practice

Supporting Professional Integrity Through Everyday Actions

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Respect, Fairness & Inclusion
Respect & Fairness
Respect in Everyday Practice
Everyday Respect
Fairness in Patient Care
Fairness in Action
Avoiding Discrimination
Discrimination in Practice
Managing Disrespect
Handling Disrespectful Behaviour
Reflection & Continuous Improvement
Exam Pass Notes
Reading List
GOC Standard 13 Completion
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Scenarios: Everyday Respect

Everyday interactions shape trust. The following scenarios show how small changes protect dignity and keep decisions safe and fair. ^[2]

Scenario

A clinician in a busy outpatient clinic hurries an older patient with mobility issues. The patient struggles to move to the slit lamp and appears anxious, pausing between seats and looking for reassurance as the clinician tries to keep to the appointment schedule.

What respectful alternatives maintain pace without compromising dignity?

Slow the transition, offer stable seating, and explain each step before asking the patient to move.
Adjust room layout to minimise transfers, and use a footrest or step if height is an issue.
If time is tight, prioritise essential tests and book a prompt follow-up for remaining elements, noting the safety rationale.^[3]^[4]

Scenario

A carer offers background about medication adherence during a consultation. The clinician replies, "We'll stick to what the patient says," and moves on without checking preferences, which may ignore useful safety information and undermine inclusion.

How should fairness and inclusion guide the conversation?

Thank the carer, then check with the patient whether they are happy for the carer to add detail.
Invite brief input focused on safety (e.g., steroid use, drop frequency) and return to the patient for preferences and consent.
Document who contributed, any discrepancies, and the shared plan.^[4]^[5]^[6]

Accountability details for both scenarios ^[6]^[2]

Who was present.
What adjustments or participation choices were offered.
When alternative appointments were arranged.
Why the approach protected dignity while meeting clinical need.

References (numbered in text)

13. Show respect for fairness to others and do not discriminate — General Optical Council Find (opens in a new tab)
Regulation 10: Dignity and respect — Care Quality Commission (2023) Find (opens in a new tab)
Reasonable adjustments: a legal duty — Public Health England (2016) Find (opens in a new tab)
Shared decision making (NICE guideline NG197) — National Institute for Health and Care Excellence (2021) Find (opens in a new tab)
Accessible Information Standard – implementation guidance — NHS England Find (opens in a new tab)
Decision making and consent — General Medical Council (2020) Find (opens in a new tab)

Key Points

Please take a moment to review these points, reflect on their significance and consider how they apply to your own experiences.

Tick to confirm (optional):

Small adjustments in routine interactions preserve patient dignity and trust.
Offer safe, stable seating and explain each step before asking movement.
Adapt room layout and provide aids (footrest/step) to reduce transfers.
Prioritise essential tests when time-limited and arrange prompt follow-up.
Acknowledge carers, check patient consent for their input and limit contributions to safety-relevant information.
Document who contributed, any discrepancies and the agreed shared plan.
Record adjustments offered, alternative appointments made, and the clinical rationale for choices.
Clear accountability notes reduce risk and demonstrate respectful, fair care.

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Respect in Everyday Practice Fairness in Patient Care

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Course Snapshot

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Length: 60 minutes CPD (1.00 CE Credits)
Appropriate for: Optometrists, dispensing opticians, optical assistants, practice managers, reception staff, locums and students in UK optical services.
Course Price: Free
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Harvard

Mecourse Lifelong Learning (2025) ‘Scenario Page 1: Everyday Respect’. Mecourse Lifelong Learning [Online]. Available at: https://www.mecourse.com/scenario-page-1-everyday-respect [Accessed 12 May 2026].

Vancouver

Mecourse Lifelong Learning. Scenario Page 1: Everyday Respect [Internet]. Mecourse Lifelong Learning; 2025 Aug 22 [cited 2026 May 12]. Available from: https://www.mecourse.com/scenario-page-1-everyday-respect.

Chicago

Mecourse Lifelong Learning. “Scenario Page 1: Everyday Respect.” 2025. https://www.mecourse.com/scenario-page-1-everyday-respect. Accessed May 12, 2026.

APA

Mecourse Lifelong Learning. (2025, August 22). Scenario Page 1: Everyday Respect. https://www.mecourse.com/scenario-page-1-everyday-respect

IEEE

Mecourse Lifelong Learning, “Scenario Page 1: Everyday Respect.” Mecourse Lifelong Learning. https://www.mecourse.com/scenario-page-1-everyday-respect (Accessed: May 12, 2026).

AMA

Mecourse Lifelong Learning. Scenario Page 1: Everyday Respect. Mecourse Lifelong Learning. Published August 22, 2025. Accessed May 12, 2026. https://www.mecourse.com/scenario-page-1-everyday-respect.

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GOC Standard 13: Respect, Fairness, and Non-Discrimination in Optical Practice

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Scenarios: Everyday Respect

Accountability details for both scenarios [6][2]

References (numbered in text) Why we include references

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Accountability details for both scenarios ^[6]^[2]

References (numbered in text)