GOC Standard 12: Infection Prevention in Optical Practice

Embedding Clinical Safety and Hygiene into Everyday Care (Within S12)

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Scenario Page 4: Incident Management

Hand reaching for eyeglasses on display

When things go wrong, simple steps done well can reduce harm. The aim is to stabilise, clean, document, and learn. Roles are best agreed before the event.

Practising the essential moves

Scenario

You are working in the clinical laboratory unpacking supplies when a staff member handling a recently opened package suddenly cries out. They have pricked their finger on a stray sharp that was hidden inside the packaging. Colleagues are nearby and the item may be identifiable in the waste or unpacking area.

What is the correct response sequence?

Scenario

A frail, elderly patient presents at reception with a minor facial trauma and is bleeding. Blood has transferred onto the reception floor close to other waiting patients and the seating area. Reception staff need to manage the patient and the environmental contamination while maintaining patient dignity and safety.

How should the area be made safe and cleaned?

  • Accountability details to record: who led first aid and cleaning; what products and PPE were used; when the area returned to service; and why any process or layout changes were selected, with owners and review dates.

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