Opening, closing and premises security

Opening and closing are higher-risk times because routines change, fewer people are nearby and staff focus on alarms, doors, shutters, lights, displays, cash, equipment and appointments. Lone workers should not be expected to rely on bravery or habit when something feels wrong.

Safer opening and closing habits

• Look before entering: check doors, shutters, windows, lighting, people nearby and anything out of place.
• Keep contact available: keep a charged phone, an agreed check-in procedure and emergency numbers to hand.
• Do not confront intruders: withdraw and follow the emergency or police route if there are signs of break-in.
• Control access: do not allow unexpected visitors or delivery callers into staff-only areas when you are alone.
• Keep exits clear: avoid being trapped in rear rooms, stock areas, basements or car parks.
• Protect people over property: cash, frames, equipment and stock are not worth personal injury.

Security routines must be realistic. If a closing checklist requires one person to cash up, put bins out, lock a rear door, turn off lights, set the alarm and walk alone through a dark car park, the practice should review whether the sequence, timing or staffing creates avoidable risk.

CCTV, alarms and panic buttons only reduce risk if staff know how they work, they are maintained and someone responds. A panic alarm that nobody hears, a camera that nobody checks or a phone with no signal should not be treated as a reliable control.

CCTV, alarms and manager controls

Opening and closing routines should protect the lone worker first. Do not investigate suspicious premises or confront people alone.