Welcome

Professional curiosity helps GP receptionists and care navigators notice when something seems wrong, respond safely to disclosures, and pass on information that could protect an adult or child.

This Level 2 course is for GP receptionists, care navigators, call handlers and frontline admin staff. It focuses on practical safeguarding actions: notice, listen, record, share and escalate without investigating.

Safeguarding concerns do not always present as clear allegations. They may show as a change in behaviour, a request for safe contact, repeated missed appointments, a worried relative, an unusual proxy access request, or a brief comment that is withdrawn.

Core safeguarding behaviours

• Professional curiosity in routine GP first contact: noticing when something does not fit and acting proportionately.
• Direct, partial and indirect disclosures: responding calmly without investigating.
• Patterns across contacts, records and safe-contact requests: connecting small details that may matter.
• Recording, confidentiality, lawful sharing and escalation: ensuring the concern reaches someone who can act.

A simple safeguarding spine

• Notice the concern
• Listen safely
• Record the facts
• Check safe contact
• Share with the right person
• Escalate until risk is owned

Role boundaries

Professional curiosity helps staff spot safeguarding clues in routine reception work, respond to disclosures without over-questioning, protect safe-contact information, record factual notes, and escalate concerns through the local safeguarding route.