Safeguarding Disclosures, Professional Curiosity and Information Sharing in Children's Homes (Level 2)

Listening well, recording clearly and sharing concerns early enough to protect children

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Responding when a child tells you something worrying

Woman holding young girl outdoors

When a child tells you something worrying, stay as calm as you can so you can listen. Children monitor adult reactions; visible shock, panic, disgust or anger may make them stop or withdraw what they have said.

A clear initial response is simple: listen, thank the child for telling you, avoid asking a lot of probing questions, check whether they are safe now, and explain honestly that you may need to share the concern to keep them safe.

Dealing with a direct disclosure | Safeguarding information for tutors

Video: 1m 46s · Creator: NSPCC Learning. YouTube Standard Licence.

This NSPCC Learning video shows how to respond when a child or young person tells an adult about abuse or another serious worry. It highlights careful listening, recognising the trust in the disclosure and showing the child that support is available.

The guidance stresses what not to promise. Do not say everything will be fine, promise confidentiality, or agree to keep the information secret. Use open questions, reassure the child they did the right thing by speaking up, make clear that abuse is never the child's fault, and take the report seriously.

Record the information accurately and report it to the named child protection lead, local child protection services or the NSPCC as appropriate. Acting promptly matters because a slow or poor response can discourage the child from seeking help again and can damage trust in adults.

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What good first response looks like

  • Stay steady: the child needs your attention, not your alarm.
  • Listen more than you speak: do not rush to fill silence.
  • Use simple acknowledgment: "I am glad you told me" often helps.
  • Check immediate safety: who, where, when and whether danger is current may matter urgently.
  • Explain next steps honestly: do not promise secrecy you cannot keep.

Scenario

Late at night, a child tells a waking night worker that someone touched her in a way that made her feel unsafe but then says, "Forget I said anything."

What is the safer response?

 

A child does not need to tell the whole story for the concern to be real enough to act on.

Ask Dr. Aiden


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