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GOC Standard 11: Safeguarding Children in Optical Practice (Level 2)

Recognising, Responding, and Acting to Safeguard Young Patients (Within S11)

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Course Menu

Safeguarding Children (GOC S11)
Safeguarding Children: Intro
Legal & Regulatory Framework
Safeguarding Lead
Vulnerable Child Groups
Recognising Abuse & Neglect
Recognising Abuse - Scenario
Warning Signs of Abuse
Handling Disclosures
Responding to Concerns
Info Sharing & Confidentiality
Escalation & Info Sharing
Preparing the Practice
Reflection & Improvement
Exam Pass Notes (GOC S11)
Reading List
Course Completion
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Scenarios: Escalation and Information Sharing

Scenario 5: School Raises Concern

Scenario

A school nurse phones the service, sounding concerned. She explains that a child has been complaining of frequent headaches and has recently been arriving at school without their spectacles. The child reportedly said they were "getting told off for breaking them." The nurse asks you to confirm whether the child is attending appointments and whether there are any safeguarding concerns to be aware of.

How should you respond lawfully and helpfully?

Verify the caller's identity and role; confirm the lawful basis for sharing information (safeguarding/child welfare). ^[3] ^[6]
Provide only the minimum necessary information relevant to the nurse's request: attendance history, any missed follow-ups, details of repairs or collections, and any documented concerns; avoid offering opinion. ^[1] ^[5]
Record the call: facts shared, the nurse's details, and any agreed next steps. ^[7] ^[1]
Inform the safeguarding lead of the contact and outcome. ^[2] ^[1]

Scenario 6: Sharing with Social Services

Scenario

You are preparing a referral because you suspect neglect but are unsure how much detail is required. You want to ensure the referral gives social services a clear picture of concerns without including irrelevant material.

What should be included?

State the reason for concern and provide factual observations and chronology. ^[5] ^[7]
Include child and caregiver accounts and note any inconsistencies. ^[4] ^[5]
Document missed appointments and untreated needs; list barriers looked at and adjustments offered. ^[5] ^[3]
Describe risk and immediate needs, include the child's voice and access needs. ^[4] ^[2]
Attach copies of key letters or reports where relevant and record the time of referral submission and receipt. ^[5] ^[7]

References (numbered in text)

Information sharing: advice for practitioners providing safeguarding services — Department for Education Find (opens in a new tab)
Working together to safeguard children 2023: statutory guidance — Department for Education (2023) Find (opens in a new tab)
A 10 step guide to sharing information to safeguard children — Information Commissioner's Office (2023) Find (opens in a new tab)
Child abuse and neglect (NICE guideline NG76) — National Institute for Health and Care Excellence (2017) Find (opens in a new tab)
Making a referral / Referral and assessment guidance — London Safeguarding Children Procedures (local safeguarding partnership guidance) Find (opens in a new tab)
Sharing data to safeguard children FAQs — Information Commissioner's Office Find (opens in a new tab)
Keeping records — Protecting children and young people (professional standards) — General Medical Council Find (opens in a new tab)

Key Points

Please take a moment to review these points, reflect on their significance and consider how they apply to your own experiences.

Tick to confirm (optional):

Verify the identity and role of callers before sharing information.
Share only the minimum necessary factual information in the child's best interests.
Provide objective chronology (attendance, missed follow-ups, repairs) and avoid opinion.
Record the call: facts shared, who you spoke to, time/date and agreed next steps.
Inform and involve the practice safeguarding lead promptly.
Include the child's voice, access needs and relevant documents with referrals.
Log referral submission time and any receipt or response from children's services.
Where unsure, focus on immediate safety and seek multi‑agency advice or urgent response.

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Course Snapshot

5.0 (1 rating)

Length: 60 minutes CPD (1.00 CE Credits)
Appropriate for: Optometrists, Dispensing Opticians, Optical Assistants, Practice Managers, Reception staff, Community/domiciliary optical teams.
Course Price: Free
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Harvard

Mecourse Lifelong Learning (2025) ‘Scenario Page 3: Escalation and Information Sharing’. Mecourse Lifelong Learning [Online]. Available at: https://www.mecourse.com/scenario-page-3-escalation-and-information-sharing-vexr [Accessed 12 May 2026].

Vancouver

Mecourse Lifelong Learning. Scenario Page 3: Escalation and Information Sharing [Internet]. Mecourse Lifelong Learning; 2025 Aug 22 [cited 2026 May 12]. Available from: https://www.mecourse.com/scenario-page-3-escalation-and-information-sharing-vexr.

Chicago

Mecourse Lifelong Learning. “Scenario Page 3: Escalation and Information Sharing.” 2025. https://www.mecourse.com/scenario-page-3-escalation-and-information-sharing-vexr. Accessed May 12, 2026.

APA

Mecourse Lifelong Learning. (2025, August 22). Scenario Page 3: Escalation and Information Sharing. https://www.mecourse.com/scenario-page-3-escalation-and-information-sharing-vexr

IEEE

Mecourse Lifelong Learning, “Scenario Page 3: Escalation and Information Sharing.” Mecourse Lifelong Learning. https://www.mecourse.com/scenario-page-3-escalation-and-information-sharing-vexr (Accessed: May 12, 2026).

AMA

Mecourse Lifelong Learning. Scenario Page 3: Escalation and Information Sharing. Mecourse Lifelong Learning. Published August 22, 2025. Accessed May 12, 2026. https://www.mecourse.com/scenario-page-3-escalation-and-information-sharing-vexr.

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GOC Standard 11: Safeguarding Children in Optical Practice (Level 2)

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Scenarios: Escalation and Information Sharing

Scenario 5: School Raises Concern

Scenario 6: Sharing with Social Services

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