Reading List

A curated Reading List to support and extend learning from Trauma-Informed Communication for GP Receptionists and Care Navigators.

The sources below inform trauma-informed practice and offer guidance on safeguarding, GP access, communication, confidentiality and staff safety.

Trauma-Informed Practice

• GOV.UK - Working definition of trauma-informed practice
  UK government working definition and principles of trauma-informed practice.
  https://www.gov.uk/government/publications/working-definition-of-trauma-informed-practice/working-definition-of-trauma-informed-practice

• NHS Safeguarding Guide - Trauma informed practice
  NHS safeguarding guidance on trauma-informed approaches.
  https://safeguarding-guide.nhs.uk/context-of-NHS-safeguarding/s2-03/

• NHS Greater Glasgow and Clyde - Trauma informed toolkit
  NHS toolkit to support trauma-informed conversations and practice.
  https://www.nhsggc.scot/downloads/trauma-informed-toolkit/

GP Access and Communication

• You and your general practice
  NHS England patient-facing guide on GP access and what patients can expect.
  https://www.england.nhs.uk/long-read/you-and-your-general-practice-english/

• How to improve care navigation in general practice
  NHS England guidance on safe care navigation and access processes.
  https://www.england.nhs.uk/long-read/how-to-improve-care-navigation-in-general-practice-2/

Safeguarding, Confidentiality and Staff Safety

• Information sharing advice for safeguarding practitioners
  GOV.UK advice on sharing information where a safeguarding concern may be present.
  https://www.gov.uk/government/publications/safeguarding-practitioners-information-sharing-advice

• The Caldicott Principles
  National Data Guardian guidance on appropriate use of confidential patient information.
  https://www.gov.uk/government/publications/the-caldicott-principles

• NHS England - Violence prevention and reduction standard
  NHS England standard on preventing and reducing violence and abuse towards staff, including reporting, support and continuous improvement.
  https://www.england.nhs.uk/long-read/violence-prevention-and-reduction-standard/