Trauma-Informed Communication for GP Receptionists and Care Navigators

Calm, predictable and respectful first contact for patients who may have experienced trauma

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Welcome

Health professional speaking with a patient at reception

This course is for UK GP receptionists, care navigators, call handlers and frontline admin staff who speak with patients who may have experienced trauma.

Trauma-informed communication helps make first contact safer, calmer and more predictable for patients. It does not require staff to ask about trauma or to provide therapy.

What this course covers

  • What trauma-informed communication means in reception work.
  • Safety, choice, collaboration, trust and empowerment.
  • Avoiding re-traumatisation through questions, privacy and records.
  • Escalation, safeguarding, staff support and reflective systems.

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Course Snapshot

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  • Length: 45 minutes CPD (0.75 CE Credits)
  • Appropriate for: gp receptionist, care navigator, call handler, frontline admin, practice administrator, reception manager, patient access coordinator
  • 100% Online
  • Assessment requirements

    To receive a CPD certificate you must view all course pages while logged in, then take a MCQ assessment.

    • 10 questions, pass mark 80%.
    • You have unlimited attempts.
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