Reading List

A focused Reading List to support learning from Verifying Patient Identity Safely for GP Receptionists and Care Navigators.

The sources below cover identity verification, confidentiality, proxy access, online records and safe handling of patient information in UK general practice.

1. Identity, Confidentiality and Data Protection

• NHS England Digital - Verifying patient identity
  Guidance on NHS login, registration processing and when practices must verify identity before giving access to online services.
  https://digital.nhs.uk/services/register-with-a-gp-surgery-service/get-help-using-the-service/nhs-login-and-identity-checks

• National Data Guardian - The Caldicott Principles
  The principles for keeping health and care information confidential and using it appropriately.
  https://www.gov.uk/government/publications/the-caldicott-principles

• ICO - A guide to the data protection principles
  ICO guidance on UK GDPR principles including accuracy, security, minimisation and accountability.
  https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/data-protection-principles/a-guide-to-the-data-protection-principles/

• NHS England Digital - What are the confidentiality rules?
  Plain-language guidance on handling and sharing health information, anonymisation, objections and organisational responsibilities.
  https://digital.nhs.uk/data-and-information/looking-after-information/data-security-and-information-governance/codes-of-practice-for-handling-information-in-health-and-care/a-guide-to-confidentiality-in-health-and-social-care/a-guide-to-confidentiality/what-are-the-confidentiality-rules

2. Proxy Access and Online Records

• NHS - What is proxy access?
  Patient-facing explanation of proxy access for managing someone else's GP care.
  https://www.nhs.uk/nhs-services/gps/gp-services-for-someone-else-proxy-access/what-is-proxy-access/

• NHS App Help - Manage health services for others
  NHS App guidance on linked profiles, proxy access and managing permissions.
  https://www.nhs.uk/nhs-app/help/profile/manage-health-services-for-others/

• NHS England - Proxy access
  Guidance on proxy permissions and how to record agreed levels of access.
  https://www.england.nhs.uk/long-read/proxy-access/

• NHS England - Online access to new GP health record information
  Guidance on patient online access to new GP record information and related practice considerations.
  https://www.england.nhs.uk/long-read/online-access-to-new-gp-health-record-information/

3. GP Access and Safeguarding-Sensitive Records

• NHS England - You and your general practice
  Patient-facing guidance on contacting GP practices, information requests and next steps.
  https://www.england.nhs.uk/long-read/you-and-your-general-practice-english/

• NHS England - Safeguarding in GP electronic patient records
  Guidance on handling safeguarding information in GP records, including online access and risk reduction measures.
  https://www.england.nhs.uk/long-read/safeguarding/