Reading List

Further reading and local policy references.

• NHS: Hearing loss - overview of hearing loss, symptoms, causes and support options.
• NHS England: Accessible Information Standard implementation guidance - guidance on identifying, recording, flagging, sharing and meeting communication needs.
• NHS England: Reasonable Adjustment Digital Flag action checklist - implementation checklist for recording reasonable adjustment needs.
• GOV.UK: Disability quick start guide for service providers - official guidance on reasonable adjustments, auxiliary aids and anticipating access barriers.
• GOV.UK: British Sign Language reports and action plans - BSL Act reporting context and government action plans.
• NHS England: Interpreting and translation services in primary care - commissioning guidance relevant to language and communication support.
• RNID: How to communicate with deaf people - practical communication tips for everyday contact.
• GOC: Care of patients in vulnerable circumstances - optical guidance on supporting people who may face barriers to care.
• GOC: Standards for Optical Businesses - business standards covering safe care, communication, confidentiality, governance, training and support.
• GOC Standard 2: Communicate effectively with your patients - follow-on learning for registrants and clinical staff.
• GOC Standard 14: Maintain confidentiality and respect your patients' privacy - guidance on privacy and confidentiality.