Communication and memory support

Clear, calm communication reduces anxiety and helps a person living with dementia follow the next step. Too much information at once can increase confusion.

Keep it simple and respectful

Use short sentences, one idea at a time and concrete instructions. "Your appointment is on Tuesday at 10am with the nurse" is clearer than "You're booked into the nursing clinic next week."

Do not speak over the patient or address only the carer. Include the patient where possible and ask whether they want a supporter involved.

Practical support

• Repeat key details calmly if needed.
• Offer written information if helpful and safe.
• Check the best contact method.
• Use recorded reminders or reasonable adjustments.

Respectful repetition is often better than rushing a patient who is trying to understand.

When uncertain, record the facts and seek advice rather than making informal arrangements that could breach confidentiality or leave the patient without support.

Keeping a calm pace reduces embarrassment. If the patient forgets something, repeat the information without drawing attention to the mistake. Tone protects dignity as much as wording.

Memory support should preserve dignity. Offer a written reminder or repeat steps kindly rather than highlighting forgetting in front of others.

Accessible information