Exam Pass Notes

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Dementia Awareness

• Dementia can affect memory, communication, orientation and the ability to manage appointments.
• Do not assume every change in behaviour or thinking is dementia.
• Use patience, simple clear wording and record any support needs.

Communication and Access

• Give one instruction at a time and allow time for a response.
• Check that reminders and appointment routes are accessible and usable for the person.
• Repeated missed appointments may indicate problems with access rather than non-compliance.

Carers and Confidentiality

• Carers often provide practical information about needs, routines and risks.
• Confirm consent, proxy access or legal authority before sharing personal information.
• Keep the patient involved in decisions and communications when they are able to take part.

Safety and Records

• Sudden confusion, rapid decline or new risky behaviour should be escalated promptly.
• Record practical support needs, reliable contact details and any agreed safety plans clearly.
• Repeated access barriers should be reviewed and addressed as system issues where possible.