Dementia Awareness for GP Receptionists and Care Navigators

Person-centred first contact, memory support and safe escalation

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Welcome

Elderly patient in a wheelchair speaking with reception staff

Dementia Awareness for GP Receptionists and Care Navigators is for UK GP receptionists, care navigators, call handlers and frontline admin staff who support people living with dementia and their carers.

Dementia awareness at first contact covers clear communication, patience, confidentiality, making reasonable adjustments, and recognising when confusion or change needs escalation.

Focus

  • Dementia in GP first contact.
  • Communication, memory support and accessible appointments.
  • Carers, consent, confidentiality and proxy access.
  • Urgent concerns, safeguarding, records and continuity.

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Course Snapshot

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  • Length: 45 minutes CPD (0.75 CE Credits)
  • Appropriate for: gp receptionist, care navigator, call handler, front desk staff, practice administrator, reception manager, care coordinator
  • 100% Online
  • Assessment requirements

    To receive a CPD certificate you must view all course pages while logged in, then take a MCQ assessment.

    • 10 questions, pass mark 80%.
    • You have unlimited attempts.
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