Welcome
This course is for UK GP receptionists, care navigators, call handlers and frontline admin staff who may notice mistakes, delays, unsafe systems, complaints, incidents or concerns that need raising.
Openness matters in general practice. Frontline staff are often the first to notice when something has gone wrong, when a patient has been affected, or when a routine process is creating avoidable risk.
Course focus
- What candour and speaking up mean for frontline roles.
- Recognising when something has gone wrong in access or admin processes.
- Recording facts, escalating concerns and preserving learning.
- Supporting an open, fair and safe practice culture.
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