You are working at the medicines counter when a woman in her twenties arrives with two family members to collect a repeat prescription. She has a learning disability and has visited before with support staff, but today her relatives answer every question for her. When you ask if she is well, she quietly says, "I don't want to go abroad to get married," before one relative sharply tells her to be quiet and says the family is travelling next week. The woman looks frightened and avoids eye contact.

You are delivering medicines to a multi-occupancy property. A man answers the door, but another adult quickly steps in, takes the medicines, and insists on speaking for him. The man looks exhausted, has a healing cut on his hand, and seems unsure of the address when you mention it. He avoids eye contact and does not appear free to answer questions. The other adult becomes impatient and says he needs to get back to work.