Key Points

Please take a moment to review these points, reflect on their significance and consider how they apply to your own experiences.

Tick to confirm (optional):

• Prioritise immediate safety and avoid forcing a private conversation if that could increase risk.
• Use calm team communication so one colleague manages the queue while another follows the pharmacy’s safeguarding process.
• Treat any disclosure seriously, even if brief or incomplete.
• Record the exact words used, the circumstances and actions taken, and inform the safeguarding lead or manager promptly.
• Escalate urgent concerns without waiting for a later review and follow local policy.
• Use respectful challenge and escalate further if a colleague dismisses a concern.
• Maintain clear roles and reliable processes to support a culture where staff feel able to raise concerns.