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Safeguarding Children and Adults at Risk for Non-Clinical Pharmacy Workers (Level 2)

UK Level 2 safeguarding training for pharmacy support staff

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Safeguarding Level 2 (Non-Clinical)
Introduction
Safeguarding Children
Harming Children
Safeguarding Lead
Vulnerable Child Groups
Warning Signs
Child Physical Abuse Signs
Emotional Abuse Signs
Signs of Sexual Abuse
Child Exploitation & Online Harm
Child Neglect
Child Safeguarding Scenarios
Safeguarding Adults
Team Responsibilities
Adult Safeguarding Principles
Categories of Abuse
Raising a Concern
Info Sharing & Recording
Mental Capacity Act 2005
Safeguarding Scenarios
Domestic Abuse & Coercive Control
FGM, Forced Marriage & Honour‑Based
Human Trafficking
High-Risk Scenarios
Extremism & Radicalisation
Preparing the Pharmacy
Team Scenarios
Exam Pass Notes
Reading List
Course Completion
Take Test
Give Feedback
Record Reflections
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Child Safeguarding Scenarios

These scenarios help you apply the child safeguarding content from the previous pages to realistic pharmacy situations. Focus on what a Level 2 non-clinical pharmacy worker should notice, record, and escalate, rather than trying to investigate or solve the situation alone.^[5]^[3]

Scenario

You are working at the medicines counter on a busy after-school shift. A father arrives with his 6-year-old son to collect a repeat prescription for eczema cream and an inhaler. You recognise the family because there have been several recent collections for flare-ups. The child looks tired, is wearing thin dirty clothes on a cold day, and is scratching his skin until it bleeds. When you ask whether the cream has helped, the father laughs and says he keeps losing it and has not had time for the GP follow-up. The child stays silent and looks at his father before answering even simple questions.

What are your safeguarding actions?^[1]^[2]^[3]^[5]^[6]

Recognise the possible pattern of neglect and repeated unmet health needs rather than viewing this as one isolated collection.
Respond calmly and professionally without accusing the father or trying to investigate the home situation yourself.
Make a clear factual record of the child's appearance, the repeat pattern, what was said, and who was present.
Share the concern promptly with the safeguarding lead or the pharmacy's local safeguarding route.
If the child's condition or immediate safety appears urgent, seek same-day or emergency help without delay.

Scenario

You are on reception just before closing when a 14-year-old girl asks whether a prescription is ready. An older man waiting outside keeps watching through the glass and motions for her to hurry. When he steps inside, he answers questions for her and tells her not to waste time. She has an expensive phone, seems jumpy, and quietly says she cannot be late because "he gets angry". You also overhear her mention that she has been missing school a lot recently.

What concerns should you act on?^[8]^[7]^[3]^[5]

Recognise possible grooming, exploitation, and controlling behaviour rather than assuming the situation is simply a difficult family dynamic.
Do not assume the girl is safe because she appears to go along with the situation or does not make a full disclosure.
If a safe opportunity arises, give her a brief chance to speak without asking leading questions or promising secrecy.
Record the man's behaviour, the girl's demeanour, and her exact words as accurately as possible.
Raise the concern promptly through the safeguarding lead or urgent local safeguarding route.

These scenarios show how child safeguarding concerns in pharmacy often emerge through patterns, short interactions, and small details that become significant when taken together.^[4]^[2]

References (numbered in text)

Department for Education. Working Together to Safeguard Children: statutory guidance. HM Government, 2018 (updated). Find (opens in a new tab)
HM Government. Information sharing: advice for practitioners providing safeguarding services to children, young people, parents and carers. Department for Education, July 2018. Find (opens in a new tab)
Department for Education. What to do if you're worried a child is being abused: advice for practitioners. DfE, March 2015. Find (opens in a new tab)
NSPCC Learning. Recognising and responding to child abuse and neglect (signs and indicators). NSPCC Learning. Find (opens in a new tab)
NHS England. Safeguarding children, young people and adults at risk in the NHS (long-read). NHS England, 2024. Find (opens in a new tab)
Community Pharmacy England. Pharmacy Contraception Service: service specification and safeguarding requirements. Community Pharmacy England, 2022 (updated). Find (opens in a new tab)
HM Government. Domestic Abuse Act 2021: statutory guidance and controlling or coercive behaviour guidance. HM Government, 2021. Find (opens in a new tab)
Department for Education. Child sexual exploitation: definition and a guide for practitioners. DfE, 2017. Find (opens in a new tab)
University of Sheffield et al. Lifeguard Pharmacy: A feasibility trial of a novel pharmacy-based intervention for people experiencing domestic abuse and/or suicidal ideation. NCBI Bookshelf, 2024. Find (opens in a new tab)

Key Points

Please take a moment to review these points, reflect on their significance and consider how they apply to your own experiences.

Tick to confirm (optional):

Recognise patterns and small details (repeated requests, appearance, demeanour) rather than treating incidents as isolated.
Respond calmly and professionally; do not accuse, investigate, or promise confidentiality.
Make clear, factual records of appearance, behaviour, statements, repeat patterns, and who was present.
Share concerns promptly via the pharmacy safeguarding lead or the local safeguarding route.
Escalate urgently if the child’s immediate safety or health appears at risk.
If safe, offer a brief private opportunity to speak without asking leading questions.
Do not assume a child is safe because they do not disclose or seem compliant.
Record exact words when possible and note any third-party controlling behaviour.

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Course Snapshot

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Length: 90 minutes CPD (1.50 CE Credits)
Appropriate for: dispensers, medicines counter assistants, reception staff, delivery drivers, pharmacy support staff, pharmacy assistants, trainee pharmacy staff
Course Price: Free
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Harvard

Mecourse Lifelong Learning (2026) ‘Child Safeguarding Scenarios’. Birmingham, UK: Mecourse Lifelong Learning [Online]. Available at: https://www.mecourse.com/safeguarding-children-and-adults-at-risk-for-non-clinical-pharmacy-workers-child-safeguarding-scenarios [Accessed 13 May 2026].

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Mecourse Lifelong Learning. Child Safeguarding Scenarios [Internet]. Birmingham, UK: Mecourse Lifelong Learning; 2026 Apr 9 [cited 2026 May 13]. Available from: https://www.mecourse.com/safeguarding-children-and-adults-at-risk-for-non-clinical-pharmacy-workers-child-safeguarding-scenarios.

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Mecourse Lifelong Learning. “Child Safeguarding Scenarios.” 2026. https://www.mecourse.com/safeguarding-children-and-adults-at-risk-for-non-clinical-pharmacy-workers-child-safeguarding-scenarios. Accessed May 13, 2026.

APA

Mecourse Lifelong Learning. (2026, April 9). Child Safeguarding Scenarios. https://www.mecourse.com/safeguarding-children-and-adults-at-risk-for-non-clinical-pharmacy-workers-child-safeguarding-scenarios

IEEE

Mecourse Lifelong Learning, “Child Safeguarding Scenarios.” Mecourse Lifelong Learning. https://www.mecourse.com/safeguarding-children-and-adults-at-risk-for-non-clinical-pharmacy-workers-child-safeguarding-scenarios (Accessed: May 13, 2026).

AMA

Mecourse Lifelong Learning. Child Safeguarding Scenarios. Mecourse Lifelong Learning. Published April 9, 2026. Accessed May 13, 2026. https://www.mecourse.com/safeguarding-children-and-adults-at-risk-for-non-clinical-pharmacy-workers-child-safeguarding-scenarios.

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