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Safeguarding Children and Adults at Risk for Non-Clinical Pharmacy Workers (Level 2)

UK Level 2 safeguarding training for pharmacy support staff

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Safeguarding Level 2 (Non-Clinical)
Introduction
Safeguarding Children
Harming Children
Safeguarding Lead
Vulnerable Child Groups
Warning Signs
Child Physical Abuse Signs
Emotional Abuse Signs
Signs of Sexual Abuse
Child Exploitation & Online Harm
Child Neglect
Child Safeguarding Scenarios
Safeguarding Adults
Team Responsibilities
Adult Safeguarding Principles
Categories of Abuse
Raising a Concern
Info Sharing & Recording
Mental Capacity Act 2005
Safeguarding Scenarios
Domestic Abuse & Coercive Control
FGM, Forced Marriage & Honour‑Based
Human Trafficking
High-Risk Scenarios
Extremism & Radicalisation
Preparing the Pharmacy
Team Scenarios
Exam Pass Notes
Reading List
Course Completion
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Give Feedback
Record Reflections
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High-Risk Safeguarding Scenarios

These scenarios focus on high-risk safeguarding concerns where the signs may be brief, the risk may be urgent, and the wrong response could increase danger. Apply the same Level 2 principles throughout: notice, respond calmly, record accurately, and escalate through the right route.^[2]

Scenario

You are working at the medicines counter at the start of the summer holidays. A 13-year-old girl comes in with an older female relative asking for strong pain relief and dressings. The girl is walking stiffly, avoids sitting down, and looks close to tears. When you ask whether she wants to speak, the relative answers for her and says they have just returned from a family trip abroad. As they turn to leave, the girl quietly asks, "Will it stop hurting soon?"

How should you respond?

Recognise possible FGM and treat this as an urgent safeguarding and health concern.^[1]^[6]
Respond calmly and, if it can be done safely, offer privacy without pushing the girl to disclose more than she can manage.^[2]^[6]
Do not contact family members to check the story or try to verify events yourself.^[1]
Record exactly what was seen and heard, including travel context, pain, demeanour, and the girl's words.^[2]
Escalate immediately through the safeguarding lead and the urgent local or emergency route required by the level of risk.^[2]^[1]

Scenario

You are delivering medicines to a shared house. A young man comes to the door, but another adult steps in, takes the medicines, and insists on speaking for him. The young man looks exhausted, has a healing cut on his hand, and seems unsure of the address when you mention it. He avoids eye contact and does not appear free to answer questions. The other adult becomes impatient and says he needs to get back to work.

What concerns and actions are appropriate?

Recognise possible trafficking, forced labour, or modern slavery rather than dismissing the behaviour as simple language or social difficulty.^[3]
Do not confront the controlling adult or try to rescue the person yourself if doing so could increase risk.^[3]
Leave safely if needed and think carefully about whether there is immediate danger requiring urgent help.^[4]^[3]
Make a factual note of who was present, visible injuries, the work-related comment, lack of freedom to speak, and any relevant living-context details.^[2]
Raise an urgent safeguarding concern through the safeguarding lead or local route, involving police or emergency services if the risk is immediate.^[3]^[2]

These scenarios show why high-risk safeguarding concerns must be taken seriously even when the evidence comes in fragments and the person at risk cannot speak freely.^[5]

References (numbered in text)

Home Office; Department for Education; Department of Health and Social Care. Multi‑agency statutory guidance on female genital mutilation. GOV.UK. Published 1 April 2016; last updated 30 July 2020. (Web) Find (opens in a new tab)
HM Government. Working Together to Safeguard Children: statutory guidance. Department for Education. 2023. Find (opens in a new tab)
Home Office. Modern Slavery: Statutory Guidance for England and Wales (under s49 of the Modern Slavery Act 2015). Published 24 March 2020; updated 7 April 2026. (Web) Find (opens in a new tab)
Department of Health and Social Care. Care and Support Statutory Guidance (Care Act 2014). GOV.UK. (Web) Find (opens in a new tab)
Oram, S., Stöckl, H., Busza, J., Howard, L. M., & Zimmerman, C. (2012). Prevalence and risk of violence and the physical, mental, and sexual health problems associated with human trafficking: systematic review. PLOS Medicine, 9(5), e1001224. Find (opens in a new tab)
Department of Health and Social Care. Female genital mutilation: risk and safeguarding — Guidance for professionals. Department of Health; 2016. Find (opens in a new tab)

Key Points

Please take a moment to review these points, reflect on their significance and consider how they apply to your own experiences.

Tick to confirm (optional):

Recognise possible FGM or trafficking as urgent safeguarding and health concerns
Respond calmly and offer privacy only if it can be done safely; avoid pressuring disclosure
Do not contact family members or confront a controlling adult or try to verify events yourself
Record exact factual details: words said, demeanour, injuries, travel or work context, who was present
Escalate immediately via your safeguarding lead and use local urgent or emergency routes when risk is immediate
Prioritise safety: leave a visit if necessary and call police or emergency services when required
Treat fragmentary or limited evidence seriously-small signs may indicate high risk
Apply Level 2 principles: notice, respond calmly, record accurately, escalate through the right route

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Human Trafficking Extremism & Radicalisation

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Course Snapshot

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Length: 90 minutes CPD (1.50 CE Credits)
Appropriate for: dispensers, medicines counter assistants, reception staff, delivery drivers, pharmacy support staff, pharmacy assistants, trainee pharmacy staff
Course Price: Free
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Harvard

Mecourse Lifelong Learning (2026) ‘High-Risk Safeguarding Scenarios’. Birmingham, UK: Mecourse Lifelong Learning [Online]. Available at: https://www.mecourse.com/safeguarding-children-and-adults-at-risk-for-non-clinical-pharmacy-workers-high-risk-safeguarding-scenarios [Accessed 12 May 2026].

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Mecourse Lifelong Learning. High-Risk Safeguarding Scenarios [Internet]. Birmingham, UK: Mecourse Lifelong Learning; 2026 Apr 9 [cited 2026 May 12]. Available from: https://www.mecourse.com/safeguarding-children-and-adults-at-risk-for-non-clinical-pharmacy-workers-high-risk-safeguarding-scenarios.

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Mecourse Lifelong Learning. “High-Risk Safeguarding Scenarios.” 2026. https://www.mecourse.com/safeguarding-children-and-adults-at-risk-for-non-clinical-pharmacy-workers-high-risk-safeguarding-scenarios. Accessed May 12, 2026.

APA

Mecourse Lifelong Learning. (2026, April 9). High-Risk Safeguarding Scenarios. https://www.mecourse.com/safeguarding-children-and-adults-at-risk-for-non-clinical-pharmacy-workers-high-risk-safeguarding-scenarios

IEEE

Mecourse Lifelong Learning, “High-Risk Safeguarding Scenarios.” Mecourse Lifelong Learning. https://www.mecourse.com/safeguarding-children-and-adults-at-risk-for-non-clinical-pharmacy-workers-high-risk-safeguarding-scenarios (Accessed: May 12, 2026).

AMA

Mecourse Lifelong Learning. High-Risk Safeguarding Scenarios. Mecourse Lifelong Learning. Published April 9, 2026. Accessed May 12, 2026. https://www.mecourse.com/safeguarding-children-and-adults-at-risk-for-non-clinical-pharmacy-workers-high-risk-safeguarding-scenarios.

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