Exam Pass Notes

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Memory spine: Notice, Listen, Record, Report, Escalate

• Notice: look for signs, patterns, vulnerability, control, distress, neglect, exploitation and immediate danger.
• Listen: remain calm, take the person seriously and avoid asking leading questions.
• Record: note facts, exact words, dates, times, who was present and what action you took.
• Report: pass concerns to the safeguarding lead, your manager, a clinical registrant or the local route.
• Escalate: seek urgent help if someone is in immediate danger or if a concern is not being acted on.

Role boundaries

• This course supports Level 2 safeguarding practice for optical support staff.
• You are not expected to prove abuse, investigate, diagnose, confront, assess capacity or manage referrals on your own.
• Take reasonable concerns seriously even when you are unsure.
• Clinical staff, safeguarding leads and managers may need more detailed GOC or role-specific training.

Recognising concerns

• Children may show signs of physical, emotional or sexual abuse, neglect, exploitation, online harm or worrying interactions with adults.
• Adults at risk may experience physical, domestic, sexual, emotional, financial, discriminatory or organisational abuse, neglect, self-neglect, exploitation or modern slavery.
• Professional curiosity means noticing patterns and context rather than jumping to conclusions.
• Hidden harm often involves control, fear, isolation, secrecy or someone else speaking for the person at risk.

Responding and sharing

• Do not promise secrecy. Explain that you may need to share information to keep the person safe.
• Do not confront alleged abusers, controllers or exploiters.
• Confidentiality and data protection do not prevent necessary safeguarding action.
• Share information via the correct route, with the right people, securely and proportionately.
• Call 999 or use the urgent route if there is immediate danger, serious injury, a threat to life or a crime in progress.