Recording, confidentiality and information sharing

Safeguarding records should enable the next person to understand what happened: what was said, what was observed, who was present and what action was taken. Vague notes such as "family seemed odd" are far less helpful than factual entries detailing words, behaviour, dates and times.

What to record

• the date, time and location
• the names or identifying details of the people involved
• what you saw, heard or were told
• exact words used, in quotation marks where possible
• who was present and who spoke for whom
• visible injuries or presentation, described factually
• your immediate action and who you reported to
• any urgent safety action taken

Fact, opinion and language

Keep records factual. Where possible record exact phrases: for example, write "The adult said, 'She does what I tell her. I control the money'" rather than "relative is abusive". Describe observable reactions such as "child flinched when adult raised their hand" rather than inferring a conclusion. If you state a professional concern, explain the facts that support it.

Confidentiality and information sharing

Confidentiality is important but does not prevent safeguarding. Share relevant information using the correct safeguarding route when it is needed to protect a child or an adult at risk. Limit sharing to what is necessary, with the appropriate people, and record what you shared and why.

Data protection and safeguarding

Good safeguarding records are factual, timely, secure and useful to the next person who has to act.