Exam Pass Notes

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Use the memory spine: Notice, Name, Make safe, Record, Report, Support, Learn.

Notice: sexual harassment can be verbal, physical, visual, digital or environmental. It may be a single serious incident or a repeated pattern.

Name: calling behaviour "banter", citing intent, or pointing to customer service pressures does not excuse unwanted sexual conduct. Focus on the effect on dignity and safety.

Make safe: interrupt safely, move the person to a safer place, get help, avoid lone working where there is risk, and escalate immediately for assault, stalking, threats, safeguarding concerns or immediate danger.

Record: write factual notes: exact words if known, dates, times, locations, witnesses, screenshots, actions taken and who was informed.

Report: follow the local reporting route. If the line manager is involved or the route feels unsafe, use an alternative senior contact, HR, the owner, a speaking-up channel, a union, the regulator or external advice.

Support: listen without minimising the experience and avoid blaming the person affected. Protect confidentiality and guard against victimisation.

Learn: review incident patterns, third-party risks, digital conduct, lone-working arrangements, rota controls, manager training and whether staff trust the reporting process.