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Memory Spine: See, Sort, Stop, Report, Learn

• See it: notice wet floors, clutter, trailing cables, poor lighting, uneven surfaces, blocked routes and unsafe access.
• Sort it: remove simple hazards when you can do so safely and without creating another risk.
• Stop if unsafe: do not improvise with chairs, boxes, counters or damaged steps.
• Report it: inform your manager or safety lead about hazards, near misses, incidents and recurring problems promptly.
• Learn from it: repeated hazards need stronger controls, not just reminders or warnings.

Common Optical Hazards

• Entrances, toilets and treatment areas can be slippery from cleaning, leaks, lens-solution spills or wet weather.
• Frame displays, deliveries, customers' bags, floor mats, cables, stools and stock can create trip hazards.
• Patients may be unfamiliar with the layout, have reduced vision or mobility, or be supervising children; plan assistance accordingly.
• Stairs, thresholds and step edges require clear lighting, visual contrast and secure handrails.
• Diagnostic equipment, chargers and temporary cables must not cross walking routes.

Ladders and Low-Level Access

• Work at low height can still cause injury if someone falls; treat it as work at height when appropriate.
• Use only suitable, authorised and undamaged steps or ladders for access.
• Do not stand on chairs, boxes, counters, shelves, bins or unstable stools.
• Check the floor, the access equipment and the task before climbing.
• Stop the task if you need to overreach, twist, rush or handle an awkward load; get help or use different equipment.

After an Incident

• Make the area safe and call the first aider, manager or emergency services if required.
• Do not move someone who may be injured unless they are in immediate danger.
• Protect the person’s dignity, keep them reassured and stay with them until help arrives.
• Record facts: time, location, what happened, witnesses, hazards present and actions taken.
• Report near misses; they indicate where controls may be inadequate and help prevent future harm.