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Slips, Trips, Falls, Ladders and Steps in Optical Practice

Preventing everyday floor, stair, access and low-height work injuries in optical settings

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Slips, Trips & Falls
Floors, Walkways & Stairs
Cleaning & Wet Floors
Stockrooms, Displays & Cables
Ladders & Low-Level Access
Responding & Reporting
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Responding, reporting and learning after incidents

Sticky note reading Incident Report on notebooks

When someone slips, trips or falls, respond calmly and practically. Make the area safe, summon help, respect the person's privacy, follow local first-aid procedures and record clear facts. Avoid blame or speculation.

Immediate response

Check for danger: look for wet floors, broken glass, trailing cables, fallen stock or crowds that could cause further harm.
Call help: contact the first aider, manager, clinician or emergency services as your procedure and the person's condition require.
Do not rush to lift: if the person may be injured, dizzy, in pain, confused or has hit their head, wait for trained help.
Protect dignity: keep the person warm, offer reassurance and minimise public attention where possible.
Record facts: note the time, place, what you saw, immediate actions, witnesses, hazards found and who was notified.

Call 999 if the person is seriously injured, unresponsive, not breathing normally, has severe pain, suspected head, neck, spine or hip injury, heavy bleeding, chest pain, stroke-like symptoms, seizure, or any other emergency concern. Follow your local first-aid policy and training.

What is Slips and Trip Mapping? | Slips, Trips & Falls Prevention Training | iHASCO

Video: 1m 55s · Creator: iHasco. YouTube Standard Licence.

This iHASCO video explains slip and trip mapping, a practical method for identifying where slips, trips and falls have occurred or are likely to occur again.

The method highlights high-risk areas such as entrances, stairs, exposed cables, damaged surfaces, mats, sources of liquid and places that become hazardous during cleaning.

For optical practices, the key point is that incident and near-miss records must lead to action. If the same route, display or entrance appears repeatedly in reports, the practice needs a better control.

This iHASCO video explains slip and trip mapping, a practical method for identifying where slips, trips and falls have occurred or are likely to occur again.

The method highlights high-risk areas such as entrances, stairs, exposed cables, damaged surfaces, mats, sources of liquid and places that become hazardous during cleaning.

Was this video a good fit for this page?

Near misses matter

A near miss could be a patient catching their foot without falling, a staff member slipping but staying upright, or someone moving a cable before a customer trips. These events are warnings about real hazards.

Report near misses and recurring problems such as wet entrances, loose mats, poor lighting, damaged steps, unstable access equipment and stockroom clutter. The purpose is to learn and act before someone is injured.

Managers or responsible staff should decide whether an incident requires formal reporting under RIDDOR, local authority or HSE arrangements, insurer notification or further investigation. Frontline staff should not attempt to determine the legal outcome; provide accurate facts promptly.

Accident records should be factual and respectful. Do not include blame, jokes, assumptions about health, or unsupported conclusions. Record what happened, what was observed, what action was taken and any required follow-up.

Good follow-up looks for causes and patterns: flooring, lighting, cleaning schedules, route design, signage, staff training, equipment condition, storage, weather effects, staffing pressure and shared-premises responsibilities.

Scenario

A customer trips near the frame display and falls to the floor. They say their hip hurts. A colleague says, "Let's get them up quickly before everyone stares."

What should the team do?

Do not rush to lift the customer while the nature of any injury is unclear.
Make the area safe and call the first aider or manager.
Keep the customer warm, reassure them and protect their privacy.
Call 999 if there are signs of serious injury or another emergency.
Record the facts and report any hazardous display or floor condition found.

Optional: Not part of the course final assessment.

Another?

After a fall, calm first response and clear reporting matter as much as prevention. Do not lift first and think later.

Key Points

Please take a moment to review these points, reflect on their significance and consider how they apply to your own experiences.

Tick to confirm (optional):

Check for immediate danger (wet floors, broken glass, trailing cables, fallen stock) before approaching
Call the first aider, manager or emergency services as required; call 999 for life‑threatening signs
Do not rush to lift anyone with possible head, neck, spine, hip injury, severe pain or altered consciousness
Protect the person’s dignity: keep them warm, offer reassurance and minimise public attention
Record factual details: time, place, what you saw, actions taken, witnesses and hazards found
Report near misses and recurring hazards so they lead to corrective action, not just record‑keeping
Managers decide formal reporting obligations (RIDDOR, insurer, local authority); frontline staff give accurate facts
Follow up should investigate root causes and patterns: flooring, lighting, cleaning regimes, signage, training and shared‑premises issues

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Ladders & Low-Level Access Slips, Trips & Ladders

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Course Snapshot

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Length: 45 minutes CPD (0.75 CE Credits)
Appropriate for: optometrist, dispensing optician, optical assistant, optical technician, receptionist, administrator, practice manager, cleaner, temporary staff
Course Price: Free
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- 10 questions, pass mark 80%.
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Harvard

Mecourse Lifelong Learning (2026) ‘Responding, reporting and learning after incidents’. Birmingham, UK: Mecourse Lifelong Learning [Online]. Available at: https://www.mecourse.com/slips-trips-falls-ladders-and-steps-in-optical-practice-responding-reporting-and-learning-after-incidents [Accessed 12 May 2026].

Vancouver

Mecourse Lifelong Learning. Responding, reporting and learning after incidents [Internet]. Birmingham, UK: Mecourse Lifelong Learning; 2026 May 3 [cited 2026 May 12]. Available from: https://www.mecourse.com/slips-trips-falls-ladders-and-steps-in-optical-practice-responding-reporting-and-learning-after-incidents.

Chicago

Mecourse Lifelong Learning. “Responding, reporting and learning after incidents.” 2026. https://www.mecourse.com/slips-trips-falls-ladders-and-steps-in-optical-practice-responding-reporting-and-learning-after-incidents. Accessed May 12, 2026.

APA

Mecourse Lifelong Learning. (2026, May 3). Responding, reporting and learning after incidents. https://www.mecourse.com/slips-trips-falls-ladders-and-steps-in-optical-practice-responding-reporting-and-learning-after-incidents

IEEE

Mecourse Lifelong Learning, “Responding, reporting and learning after incidents.” Mecourse Lifelong Learning. https://www.mecourse.com/slips-trips-falls-ladders-and-steps-in-optical-practice-responding-reporting-and-learning-after-incidents (Accessed: May 12, 2026).

AMA

Mecourse Lifelong Learning. Responding, reporting and learning after incidents. Mecourse Lifelong Learning. Published May 3, 2026. Accessed May 12, 2026. https://www.mecourse.com/slips-trips-falls-ladders-and-steps-in-optical-practice-responding-reporting-and-learning-after-incidents.

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What is Slips and Trip Mapping? | Slips, Trips & Falls Prevention Training | iHASCO

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