Directories, local pathways and keeping information current

Safe signposting depends on accurate, up-to-date information. A route that was correct six months ago may now have a different opening time, referral method, eligibility rule, online form or geographic boundary. ^[6]

Use the agreed source

Use the information sources your practice has approved. These may include a local directory of services, NHS Service Finder or Directory of Services where you are authorised to access it, local health board or integrated care system pathways, practice protocols, voluntary sector directories and named contacts for local services. ^[1]

Do not rely on memory for details that affect safety or access. If the route involves urgent care, medicines, safeguarding, eligibility, transport, online access or a vulnerable patient, check the current information before giving the signpost. ^{[5] [2]}

A signpost is only as safe as the information behind it: use the approved current source, not an old leaflet, saved email or remembered rule.

Keeping information current is a team responsibility, but reception staff often spot problems first. If a service has changed its phone number, stopped taking referrals, rejects patients who should be eligible, or gives conflicting advice, tell the person responsible for the directory or pathway. ^[3]

Directory Ownership