GOC Standard 15: Sexual Harassment in Optical Practice (Level 1)

Safeguarding Colleagues and Patients Through Zero-Tolerance Practice (Within S15)

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Identifying Sexual Harassment

Hand reaching for eyeglasses on display

Identification depends on impact and context. A single serious act can be enough, while repeated lower‐level acts also meet the threshold if dignity is violated or a hostile environment is created. [1]

Types and examples

  • Verbal: sexual jokes, comments about body parts, questions about private life, or repeated requests after refusal.
  • Non‐verbal: staring, gestures, blocking exits, or displaying sexual images.
  • Physical: touching without clinical need, lingering contact, or forced hugs. [2]
  • Digital: explicit texts or images, social media messages, or late‐night DMs about non‐work matters.

Patient and workplace dynamics

Patients can harass staff, and staff can harass patients or each other.

[3]

Senior-junior and assessor-trainee relationships carry added risk. Domiciliary visits and labs may lack witnesses, while reception areas expose bystanders-including children-to inappropriate behaviour. [4][5]

 

Distinguishing from consensual behaviour

Consent needs to be clear, ongoing, and free from pressure. Public displays that involve unwilling observers can still constitute harassment.

"Mutual banter" is not a shield if someone objects or if content is objectively inappropriate for a workplace. Many teams choose to stop at the first sign of discomfort and restore a professional tone. [6]

Rapid screening questions

  • Would a reasonable person find this conduct unwanted or degrading here? [1]
  • Has the person declined, or is consent improbable due to power or context?

Environmental and system cues

Tight rooms and dim lighting can increase ambiguity. Where chaperone signage is absent, complaint routes are unclear, or "jokes" are tolerated, boundary‐crossing behaviour can become normalised. Adjusted layouts and visible reporting routes often deter "trial" behaviours and support early correction. [2][3]

Immediate response principles

The immediate focus is on stopping the behaviour, setting a boundary, and creating space. Safety comes first; escalation and documentation follow. Debating intent in the moment is rarely helpful-impact and safety come first, with intent looked at later through process. [2]

Accountability details to capture

Useful notes include exact phrases where relevant, locations, witnesses, and time, plus immediate actions, who was informed, and any patient‐care adjustments. Copies of messages or screenshots are kept securely, and CCTV is preserved as per policy when incidents occur in public areas. [3]

One list for staff awareness

  • Stop: a short, clear statement that behaviour is unacceptable.
  • Support: ensure the person targeted is safe and heard.
  • Signal: inform a manager or lead the same day.
  • Secure: preserve evidence proportionately. [2]
  • Schedule: agree next steps and a review date.

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