Learning Disability Awareness for GP Receptionists and Care Navigators

Accessible first contact, adjustments and safe support for patients with a learning disability

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Exam Pass Notes

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Learning Disability Basics

  • Learning disability can reduce understanding, affect communication and make everyday tasks harder.
  • Do not assume either incapacity or full independence - assess the person’s needs and preferences.
  • People with learning disabilities may require reasonable adjustments to access care and services.

Communication and Adjustments

  • Use plain language. Ask one question at a time and give a clear short summary of what you have agreed.
  • Record accessible information and any adjustment needs in the patient record where the team can see them.
  • Check whether appointment booking, reminders and waiting arrangements are usable for the patient and arrange alternatives where needed.

Health Checks and Safety

  • People aged 14 or over on the GP learning disability register are eligible for an annual health check.
  • Do not let a learning disability mask new symptoms or other health concerns; report changes promptly.
  • Escalate repeated missed checks or ongoing access barriers so they can be addressed.

Carers, Consent and Safeguarding

  • Keep the patient central when carers or supporters are involved and involve them only as the patient wants.
  • Confirm authority before sharing confidential information with carers or family members.
  • Raise safeguarding concerns promptly if you suspect abuse or neglect - you do not need proof to report.

Ask Dr. Aiden


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